It can always happen that something doesn’t go quite as planned; We encourage you to first send complaints by e-mail to info@sneakerstack.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation through WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
Consumers in the EU can also submit complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr If your complaint is not already being processed elsewhere, you are free to file your complaint through the European Union platform.